Reference

How we handle your legal rights and account security

When you open an account with judionline, your deposits, withdrawals and personal information are protected by clear policies and real compliance measures.

Account verification & payment securityData privacy & retention explainedDispute resolution & refund process
judionline How we handle your legal rights and account security
REACH OUR LEGAL TEAM

How to contact us about account or policy questions

Team online

Live Chat Support

Open the chat window in your account lobby or on our homepage. Available daily, 08:00–22:00 Jakarta time. Our team handles account verification, payment disputes and policy questions in real time.

Email Support

Send queries to [email protected] with your account ID and issue details. Response within 24 hours. Use this for formal requests, dispute documentation or legal inquiries that need a written record.

Phone Verification Line

Call +62 21 5555 8877 during business hours, Monday–Friday 09:00–17:00 Jakarta time. Confirm your account details and speak directly about withdrawal holds or payment reversal requests.

SECURITY & DATA PRACTICES

How we protect your account, data and payments

Account Verification

Your account is linked to verified ID and payment method on registration. When you first deposit via DANA, OVO, GoPay or QRIS, the payment processor confirms your identity. Withdrawals require re-verification if you change your linked payment account.

Data Privacy

We collect your name, email, phone, ID number and payment details only to operate your account and comply with Indonesian financial regulations. Your data is encrypted in transit and at rest. We do not sell or share your information with third parties outside payment processing.

Payment Security

All deposits and withdrawals route through official payment gateways. DANA, OVO, GoPay and QRIS transactions are encrypted and match your registered account name. We flag transactions that do not match for manual review.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and payment method preferences. Analytics cookies help us detect fraud and improve performance. You can manage cookie settings in your browser or account preferences.

Data Retention

Account data, transaction records and login history are kept for seven years to comply with Indonesian record-keeping law. After account closure, personal data is retained for this period, then securely deleted unless legal hold applies.

Request Your Data

Contact [email protected] with the subject 'Data Access Request' to receive a copy of your personal information on file. We aim to provide this within 14 days. You may also request correction or deletion where local law permits.

Frequently asked questions about legal and account rights

Open the login page and select 'Forgot Password'. Enter your registered email or phone number. You'll receive a reset link within minutes. If you no longer have access to that email or phone, contact our support team with your account ID and registered name. Verification may take up to 24 hours.

Yes. Open your account settings, navigate to Account & Security, and select 'Close Account'. Any remaining balance must be withdrawn first via your registered payment method. After closure, your account data is retained for seven years per Indonesian law. You can request account reactivation within 30 days of closure.

Most withdrawals are approved within 2–4 hours during business hours. Payment then clears via DANA, OVO, GoPay or QRIS within 30 minutes to 2 hours depending on your bank. If a withdrawal is held for review, we notify you via email or chat with the reason and expected resolution time.

Log into your account and check the Transactions page under Account History. If the deposit shows as 'Pending', it will process within minutes. If it shows 'Failed', your money returns to your DANA, OVO, GoPay or QRIS wallet automatically. Contact support with a screenshot of the transaction ID from your payment app.

judionline operates where local law permits. Account terms comply with Indonesian payment regulations and data privacy standards. If you're located outside Indonesia, additional local laws may apply to your account. For clarification on your specific region, contact our support team.

Yes. Contact [email protected] or live chat immediately with details of the transaction, date and amount. Include your account ID. We investigate within 48 hours and may reverse funds if the transaction is confirmed as unauthorised. Keep screenshots of any suspicious activity.

Email [email protected] with the subject 'Data Access Request' or 'Account Deletion Request'. Include your account ID. We provide a data copy within 14 days. Account deletion is processed within 30 days; your data is then retained for seven years as required by law, then securely deleted.