Reference

How We Protect Your Account & Information

When you open an account on judionline, your personal data and payment details stay encrypted and separated from public systems.

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judionline How We Protect Your Account & Information
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Email Support

Send a privacy inquiry to our data protection team at [email protected]. We respond to all requests within five business days.

Live Chat

Chat with our support agents every day from 08:00 to 23:00 Jakarta time. Ask about your data, payment history or account settings.

Account Settings

Manage your privacy choices directly in the account panel under 'Preferences'. Update contact details or review linked payment methods anytime.

DATA & SECURITY

How We Keep Your Information Safe

Account Encryption

Your login credentials and session tokens are encrypted with TLS 1.3. We never store passwords in readable form, only cryptographic hashes that only you can unlock.

Payment Isolation

Deposits via DANA, OVO, GoPay and QRIS are routed through separate payment gateways. Your wallet credentials are never stored on our servers.

Withdrawal Verification

When you withdraw, we verify your identity against your linked payment method. Funds return only to the account you deposited from — no transfers to third-party wallets.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can clear cookies anytime in your browser settings without losing account access.

Data Retention

We retain account data for as long as your account is active. Closed accounts are archived for three years, then deleted unless local law requires longer storage.

Access Requests

Submit a data access request via email to [email protected]. We'll send you a full export of your personal data, account history and payment records within ten business days.

Privacy Policy Questions

When you close your account, we archive your personal and payment data for three years to fulfil legal and fraud-prevention obligations. After three years, your data is permanently deleted from active systems. You can request early deletion by emailing [email protected], subject to local compliance rules.

Yes. Email [email protected] with 'Data Access Request' in the subject line, and include your account username or registered email. We'll send you a complete export of your account details, login history, deposits, withdrawals and gameplay records within ten business days.

Withdrawal records are retained for seven years to comply with tax and anti-fraud regulations where local law permits. Deposit records are kept for three years after account closure. You can view your full transaction history in the 'Account' section under 'Transaction History' anytime.

No. When you link a payment method, only a secure reference token is stored — never your actual wallet credentials or PIN. All payments are processed through encrypted third-party gateways. Your wallet login details remain only with your payment provider.

Contact [email protected] with details of what you'd like changed — email, phone number, name spelling or date of birth. Non-identity corrections are updated within one business day. Deletion requests depend on local law and any outstanding transactions; we'll advise you on what's possible.

We do not sell your data. We share account information only with payment processors (to settle deposits and withdrawals), fraud-prevention services and local authorities where required by law. We never share your information with marketing partners or advertisers without your explicit consent.

We review this policy annually or whenever our data practices change. If we make material changes that affect your rights, we'll notify you via email and request your acknowledgement before the new policy takes effect. Changes are always published here first.